About Frank

A refreshingly Frank approachto estate agency…

What Frank Promises...

Complete transparency from day one

An honest and educated valuation to impartial advice which suits your individual situation

No haggling regarding our fees

One fee for all regardless of property price or location, just simple and fair

Modern, bespoke marketing

Your home beautifully staged, then professionally photographed by the talented Sam Gee, highlighting your homes best features

Your home perfectly launched to the open market

In accordance with the bespoke plan we will design and plan together to work around you and your life

All viewings carefully organised and accompanied by Frank

Just let us work our magic…

The sale of your home personally negotiated by our director Natalie

Ensuring we not only achieve the best possible price for you, but to the right buyer who can work to your timescales.

All conveyancing actively ‘progressed’ not ‘chased’

With clear communication throughout, from start to finish

Honest, straightforward advice… No sales spin

No target driven cliches just personal support, whenever you need us

And definitely no cold calling, no hassling, NEVER…

You know where we are when and if you need Frank, morning to dusk…


Behind The Scenes…

Natalie Ward-Kerr – Founder and Director

Having joined the estate agency industry in 2010, I enjoyed many years working for one of the UK’s largest corporate estate agency’s. Whilst many of those years were incredibly happy, some were most definitely not. Looking back, there were moments when I would question, is it the job I no longer enjoy or is the way in which I am being told to do my job that is making me so unhappy? Luckily, I realised it was the latter. After what felt like an eternity, the (very scary) jump was made and Frank was founded in March 2020 and I have never looked back. Already, Frank has organically evolved and become a business that I am so proud of. The freedom of creativity within our marketing has become one of the biggest strengths to the brand in addition to the ethical approach I can offer due to the independence we have. That’s right, no more targets or macho suits, just selling houses and making so many peoples dreams come true. I feel truly blessed for the support shown by returning clients and recommendations they have shared, in addition to the never ending support shown by my Husband Stephen, he really is a hero for putting up with me.

Living locally in Pakefield, I feel blessed to live in such a wonderful part of the world. Stephen and I share two amazing sons Oliver and Jude who are fast growing into two fine young men, who attend school locally. George and Coco, our very photogenic Ragdoll Cats are however firmly in charge of our household (Stephen included).

Frank Homepage

Frank Estate Agency

An independent and honest agency, where you can rely on the right advice to help us achieve the best possible price for your home from the best buyer within timescales to suit your needs…

Featured Testimonials

"From beginning to end we received a fabulous six star service from Frank Estate Agency with the sale of our home.  The project was personally overseen by Franks owner Natalie who managed the whole process extremely professionally, but with friendly and very supportive approach.  Nat went above and beyond our expectations... She promised and delivered, spectacularly.

Would we recommend anyone looking to use Frank?  Absolutely!"

Nick and Martin xx

"After listening to the same sales pitches from many different agents, Natalie at Frank was a breath of fresh air! No rehearsed pitch she was just genuine and honest from the moment of stepping foot in our home."

5 Harps Close Road

"Nat was polite and kept me informed with all I needed to know and had my house sold on the first viewing.

I highly recommend Franks for a new age, stylish and trustworthy estate agent."

23 Brookwood Close

"Natalie was professional, honest and approachable, dealt with all queries quickly, nothing was to much trouble, her passion for her job shines through. Wouldn’t hesitate to use Frank again."

The Manse 

"Thank you Natalie for everything you done for us to ensure the sale of our house and subsequent purchase of our new bungalow were successful.

Although very tricky at times you were always there and never gave up. Your encouragement kept us going through some very sad and stressful times . You really do go above and beyond what is expected. Your attitude and professionalism is exceptional but most importantly you are a lovely person. You deserve to succeed and we sincerely hope you do.

Frank is second to none !

Birch Close


Frank will help you explore and discover
some of the best properties across
Norfolk and Suffolk.



Our modern, bespoke approach will represent you and your home with integrity and style so you achieve the best possible price from the best buyer.

Learn More